Privacy policy

PRIVACY POLICY

Zanatula respects your privacy.

What information do we collect?
We comply with the EU General Data Protection Regulation (GDPR). We collect information when you create an account on our site, place an order, and/or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, billing address, phone number, and credit card details.

How do we use your data?
Any information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us better respond to your individual needs)
- To improve our website
(we constantly strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us respond more effectively to your customer support requests and needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent. It will be used solely for the purpose of delivering the purchased product or requested service.
- To administer improvements, promotions, surveys, or other site features
- To send periodic emails
The email address you provide for order processing may be used to send you information and updates related to your order, as well as occasional company news, updates, related product or service information, etc.

Email Address – Your email address will be used to send order details, specifically for order confirmation, shipping confirmation, and review requests. If you choose to create an account, you will receive an email confirming the account creation. If you subscribe to our email list, you will receive emails about our product promotions, special discounts, and blog posts on how to use our products.

Shipping and Billing Address – Your shipping and billing information is collected and stored to facilitate the payment process.

Phone Number – Your phone number is collected in case we need to urgently contact you regarding your order details or if there is an issue with your shipping/billing information.

Credit Card Information – Your credit card information is not stored. Once entered into our system and charged, the card details are not saved. As a result, you will need to re-enter credit card information for each checkout, ensuring that your data and sensitive information are always secure.

How do we protect your data?
We implement various security measures to maintain the security of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, accessible only to those authorized with special access rights to such systems and required to keep the information confidential.

After the transaction, your private information (credit cards, financial information, etc.) will not be stored on our servers.
You can also request the removal of your information at any time, and we will promptly delete any information stored in our archive.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable sites or service providers to recognize your browser and capture and remember certain information.
We use cookies to help remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so we can offer better site experiences and tools in the future. Cookies may also be used for advertising through other channels.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe that disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section which establishes the use, disclaimers, and limitations of liability governing the use of our website at www.zanatula.rs

Your Consent
By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the privacy policy modification date below.
This policy was last modified on 5/5/22

Contact
If you have any questions regarding this privacy policy, you may contact us at contact@zanatula.rs